The Senior Engineering Project Manager plays a pivotal role in overseeing all facets of engagement, delivery, and ongoing support for our customers.
Role Overview:
The Senior Engineering Project Manager plays a pivotal role in overseeing all facets of engagement, delivery, and ongoing support for our customers. From the initiation of a sales order or feasibility study request to the seamless commissioning of systems and subsequent support, this role ensures a smooth and satisfactory experience for our clientele. Close collaboration with the Sales Team is imperative to ensure prompt responsiveness to inquiries and orders.
This role is inherently proactive, involving comprehensive analysis of the support process and customer journey. The Senior Engineering Project Manager spearheads initiatives to enhance efficiency in sales delivery, while concurrently elevating customer satisfaction levels. A crucial aspect of this role involves proficiently managing a team of Application Engineers, optimizing workload distribution, prioritization, and resource allocation.
Responsibilities also encompass the meticulous collection and analysis of Key Performance Indicators (KPIs), which serve as pivotal metrics for both evaluating team effectiveness and identifying opportunities for product refinement to mitigate support overhead. Collaboration with the Delivery & Operations Manager is integral for defining and implementing tools and processes that fortify team support capabilities.
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Join Us:
Embark on a rewarding journey with us at Cambrian, where your expertise in technical support management and commitment to customer success will be pivotal in driving our mission forward. Apply now to become an integral part of our dynamic team, dedicated to delivering unparalleled support and innovation in the engineering landscape.
Here you will have an introduction where we learn more about each other and talk through the Cambrian journey, past, present and future and see if our ambitions align with yours
This is where we give you a take-home task or conduct a scenario interview.
Deeper technical interviews and introductions with other Cambrians - we want to make sure you find the fit just as much as we do.
A chance to meet the hiring and senior management team.
If everything goes well, this is where we invite you to join the team at Cambrian.
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