Senior Field Service Engineer

Senior Field Service Engineer – Robotics and AI Integration

At Cambrian, our vision is to make matter programmable through the integration of robotics and AI. We’re committed to creating an ecosystem of hardware and software tools that enable manufacturers worldwide to benefit from intelligent automation, reducing the need for manual labour and empowering humans to focus on more meaningful tasks.

Position Overview:
We are seeking an experienced Senior Field Service Engineer to support product development, customer implementation efforts, and on-site technical services in the U.S. This role will involve extensive collaboration with our sales and engineering teams to ensure seamless deployment and maintenance of our cutting-edge AI and robotics solutions.

Key Responsibilities:

• Conduct product demonstrations, technical presentations, and training sessions for customers, ensuring they understand and can effectively utilise our technology.
• Develop proof-of-concept projects to showcase the capabilities and advantages of our technology in real-world applications.
• Spend 50%-60% of your time visiting customer sites across the U.S. and Europe, providing technical support and ensuring successful implementation of our solutions.
• Lead the installation and configuration of robotics systems to ensure compliance with customer specifications and industry standards.
• Troubleshoot, resolve, and prevent technical issues related to our AI, robotics, and vision systems, both remotely and on-site.
• Provide customer feedback to the product development team to drive continuous improvement of our products.
• Collaborate with the sales team to understand customer requirements and provide pre-sales technical support, including the design and development of custom application solutions using our AI vision systems.
• Develop and maintain comprehensive technical documentation, including user manuals, training materials, and troubleshooting guides.
• Stay abreast of industry trends and emerging technologies to identify new application opportunities and ensure our solutions remain at the forefront of innovation.
• Review and recommend schematic redesigns to troubleshoot system failures, ensuring optimal performance and reliability.
• Maintain detailed records of product data, application examples, and service logs.
• Train Sales Representatives and other internal teams on product features, installation processes, and troubleshooting techniques as needed.

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, Robotics, or a related technical field; advanced degree preferred.
• Proven experience as a Robotics Engineer, Deployment Engineer, Field Service Engineer, Application Engineer, or in a similar technical role, with a strong background in AI, robotics, or vision systems.
• Basic understanding of AI technologies, machine learning, computer vision, and robotics applications.
• Excellent problem-solving skills with a track record of resolving complex technical issues in dynamic environments.
• Strong communication and presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
• Ability to work collaboratively across teams and build strong customer relationships, demonstrating a customer-focused approach.
• Self-motivated, proactive, and detail-oriented, with a passion for technology and a commitment to excellence.
• Fluent in English with strong written and verbal communication skills.
• Willingness to travel extensively within the U.S. to meet the demands of the role.

What We Offer:

• Competitive salary and performance-based incentives ($100,000 – $125,000 annual base pay range + Bonus).
• Opportunity to work with cutting-edge technology in a rapidly growing industry, shaping the future of AI-driven robotics and automation.
• A collaborative and innovative work environment that values creativity and encourages the exploration of new ideas.
• Professional development and growth opportunities to help you advance your career.
• Flexible working arrangements, including remote work options, to support a healthy work-life balance.

   

If you are a passionate and driven engineer with a technical background in AI and robotics, we would love to hear from you. Join us in shaping the future of vision systems in robotics!

Interview Process